Agenda

INTERNATIONAL ADDRESS
Redesigning branches to match technological capabilities

• What to keep, what to discard?
• Retaining simplicity whilst engaging new capabilities
• How can you actually achieve that?

John McDermott, Head of IT Banking Strategy, Kiwibank

Building the platform for payments innovation

• The 'competitive' payments world of the future, and how bankers can get the best out of it
• The 'marketisation' of payments
• 'Disruptive' innovation and the payments – platform
• Challenges and opportunities in an ‘always on’ world

Chris Hamilton, CEO, APCA

CASE STUDY
Transforming from Teachers Credit Union Limited to Teachers Mutual Bank Limited

• Business Strategy impacts on a total channel changeover

Gerard Smith, eBusiness & Contact Centre Manager, Teachers Mutual Bank

The future of banking analytics

• Big data vs data warehousing
• Real-time and predictive analytics
• Trends across Asia-Pacific

Denise Montgomery, Financial Services Technology Analyst, OVUM

• Understanding the risk impacts of changes in the external and internal environment
• Operational Risk’s role in navigating the change
• Leveraging risk information (profiles, events and scenarios) to navigate the change
• Using technology to provide a forward looking perspective on operational risk

Scott North, Head of Operational Risk, Australia and New Zealand, GE Capital

• Examine the formal roles of IT Risk and Information Security in financial institutions
• Provide insights into how your Risk and Security teams think
• Explore future industry trends and the potential impact on these roles

Anthony Sestanovic, Head of Performance, ING Direct

• Making the most of the cloud

Rob Livingstone, Fellow, University of Technology Sydney

Afternoon tea

• Benefits of convergence across different financial crime types i.e. fraud, AML, anti-bribery, sanctions and fatca

Anthony Quinn, Owner, Financial Crimes Consulting

• What can online purchasers do to minimise the risk of CNP fraud
• How the growing use of industry countermeasures by merchants and consumers can reduce CNP fraud
• Who is ultimately responsible for instances in online fraud?

Scott North, Head of Operational Risk, Australia and New Zealand, GE Capital
Steve York, National Manager, Risk Consulting, I A Group

Networking drinks

Opening remarks from your chair

A gradual shift in core IT functions

• Recent trends in IT focus – from mainframe to channels
• Ensuring everyone in the group is on the same page to achieve results
• Focusing on both customer benefits AND organisational benefits for new technology

Paul Dontschuk, Business Solutions Leader, GE Capital

Implementing a BYO computer culture for staff

• Making use of innovative technology for staff, as well as for customers
• How BYO technology will impact core banking systems
• Expectations of employee productivity

Terry Powell, General Manager Enterprise Engineering, Suncorp Bank 

Regulatory and related developments in Australia and overseas

• The key recommendations from the Payments Innovation Review and their effect on industry
• How regulations are impacting payment innovation globally
• The challenge of the digital economy

Dr Brad Pragnell, Head of Industry Policy, APCA

Moving towards a cashless society

• The evolution of Micropayments in Australia
• Reducing the percentage of cash payments for small transactions
• The pros and cons of contactless technology as a replacement of credit/debit cards
• Does contactless increase the risk of card-not-present fraud, an already increasing incidence?

Bruce Mansfield, Chief Executive Officer, Eftpos Payments Australia

• To what extent is social media an addition or a replacement of traditional models?
• Leveraging social media technology to drive business growth
• What resources should be put towards new mobile technologies?
• Is online banking the way of the future?

Adrian Juarez, Innovation and Digital Solutions Manager, UBank

• Is there such a thing of over utilising social media?
• Maintaining the core capability
• Different banks = Different approaches Dedicating the right level of resources

Alan Machet, Head of Consumer Finance and Cards, Macquarie Bank
Simone McCallum, Head of Internet Community Support & Operations, ASB Bank
Tim Batten, Online Transformation Specialist

Afternoon Tea

Riding the online banking wave

• Is it all about customer experience?
• How does the online space fit within the social media sphere?
• When does online convenience turn to online inconvenience (real time growth)
• Where to from here?

Tim Batten, Online Transformation Specialist

• Understanding mobile consumer behaviour
• How banking customers interact via mobile
• Overview of Suncorp Bank’s mobile strategy
• Developing and integrating the desktop, mobile and tablet banking user experience
• Impacts of emerging payments technology on our current mobile strategy

Simon Clarke, eCommerce & Internet Banking Specialist, Suncorp Bank

• The growth of the mobile platform applications and its effectiveness next to the online model
• The fine line of catering for convenience without compromising quality of service
• How contactless and mobile technologies are reshaping the payments landscape
• How mobile apps can be turned into revenue generating wonders

Chris Smith, General Manager Digital, NAB

Closing remarks from the chair

End of conference