STREAM ONE - CYBERCRIME

2.00pm Chair's opening remarks

2.10pm Risk and vulnerability assessment - Implementing proactive strategies for combating cybercrime

• Vulnerability assessment as a risk control
• What is involved in development and delivery of risk and vulnerability assessment

Rob McMillan, Executive Manager IT Security Technology Planning, Commonwealth Bank of Australia

2.40pm CASE STUDY: Effective Two Factor Authentication

• Developing customer-friendly two-factor authentication
• Creating innovative and robust security enhancements
• Ensuring consumer take-up of 'Secure Code'

Lorna Johnson, Head of Deposits & EChannels, St George Bank

3.30pm Upgrading security measures to cope with increased consumer online activity

4.00pm Online Banking 2.0 - Developing an effective banking strategy to achieve customer loyalty

• Understanding the online customer?
• Delivering consistency across processes and channels
• Integrating Web 2.0 attributes to an online banking platform

Charis Palmer, Editor, Online Banking Review